Lean Six-Sigma

CRGA Design understands the need to maximize efficiency and eliminate waste in today’s healthcare environments. With four Lean Six-Sigma Certified Black Belts on staff, we utilize lean design strategies to help our clients define and measure success.  We map their value stream, create flow, establish pull, eliminate waste and maximize their resources—all in the pursuit of perfection as we look to create the most pleasant patient experience and positive health outcomes.

An essential component to successfully implementing Lean Design strategy is engaging management and key stakeholders throughout the design process. We hold 3P Kaizen workshops with our clients to allow them to place a direct hand in the early stages of development and pinpoint their biggest priorities. This multi-disciplinary workshop team combines the perspectives and needs of all individuals impacted by the design of the facility to find the best health care solutions for patients, providers and any ancillary support systems. Our team has had the opportunity to workshop several projects with our clients to determine the best solutions for their overall needs. Our workshops allow our team to kick-off our design journey and set a vision that reflects the long-term goals of client, cultivates continuous process improvement and fuels design decisions moving forward.

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Case Study

Greater Baltimore Medical Center (GBMC) Family Care Associates

CRGA was selected to present at the annual Healthcare Design Conference & Expo in Washington, D.C., where healthcare professionals from around the world gathered to learn about our innovative approach to the design of Family Care Associates (FCA), part of the Greater Baltimore Medical Associates (GBMA) system. Before putting pen to paper, key personnel from CRGA and the Greater Baltimore Medical Center (GBMC) participated in a week-long LEAN workshop, where the current state of the practice was evaluated and the ideal state was envisioned. Incorporating the key principles from this workshop, CRGA developed a space that eliminated patient waiting, introduced a self-rooming concept with same-handed exam rooms, and promoted collaboration among the patient care team.

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